Your AI receptionist replies to every Instagram and Messenger enquiry in under 60 seconds, qualifies the lead, and hands them your booking page. Free forever plan. No card up front.
Built for beauty, skin, and aesthetic businesses
Three steps. Self-serve in about 10 minutes.
Sign in with Facebook, pick the page linked to your clinic, and Costello is wired up. No code, no Zapier, no plugins.
Drop in your services, prices, opening hours, and tone. Costello becomes a brand-voice receptionist your customers can't tell from a human.
Costello qualifies the lead in 60 seconds and hands them your booking link so they can book themselves. You see a clean transcript in your dashboard. You take it from there.
Instagram and Facebook Messenger replies in under 60 seconds, every hour of every day. Sundays, bank holidays, the night before Christmas — handled.
Runs safety checks like age, pregnancy, and skin conditions so every lead is suitable for the treatment before they ever reach your booking page. You don't get the awkward conversation at the clinic door.
Pick the personality and even name your assistant — friendly, clinical, luxe, whatever fits your brand. Edit any pillar at any time and the change goes live instantly.
Existing-client complaints, clinical concerns, post-treatment issues — anything that needs a human gets escalated to your inbox immediately. No clumsy bot trying to play doctor.
100 messages a month, forever. Most micro-clinics never leave it. When you outgrow it, upgrade in two clicks. No credit card to start, no contracts, no overage charges.
A clean dashboard for every lead: who messaged, what they asked, whether they qualified, and where they dropped off. Edit any answer, flip the kill switch, or upgrade your plan from the same place.
[PLACEHOLDER — Owen's story goes here. A few sentences about the problem you saw, how you came to build the bot, and what excites you about clinics getting their evenings back. Keep it first-person and human.]
It's made my life so much easier. The same questions used to land in my DMs all day long — now they just get answered without me.
Honestly, it just runs in the background. I forget it's even there until I check the dashboard and see a stack of new bookings.
Setup was so easy. I expected some painful integration project; instead I had it answering DMs by the end of lunch.
It's the out-of-hours thing for me. Enquiries used to sit there overnight; now they get answered while we're closed and I wake up to a fuller calendar.
I don't think about my DMs anymore — they're just handled. That alone has been worth every penny.
It genuinely sounds human. Clients have replied thanking me for the chat. I haven't told them.
Like having a receptionist who never sleeps, never calls in sick, and never has an off day. Easiest decision I've made for the clinic.
Can't believe it was up and running in under an hour. Easiest thing I've added to my clinic in years.
I run three locations and the DMs used to eat my evenings. Now I have them back — Costello just handles it across all of them.
It just answers messages while I'm with clients. That's the whole pitch and that's exactly what it does.
Easy to set up, easy to keep tuned. I love that I can see what people are actually asking and tweak the answers without ringing anyone.
Never feel guilty about a missed message anymore. Knowing every DM gets a reply, even when we're closed — that's the bit I didn't realise I needed.
Set up in under 10 minutes. Your clinic stops missing leads at 10pm, tonight.
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