AI RECEPTIONIST FOR SKIN CLINICS & MED SPAS — QUALIFIES EVERY ENQUIRY IN UNDER 60 SECONDS — HANDS LEADS STRAIGHT TO YOUR BOOKING PAGE — FREE PLAN AVAILABLE — NO CREDIT CARD REQUIRED
NewAI receptionist for medspas + skin clinics

Stop answering DMs at 10pm.

Your AI receptionist replies to every Instagram and Messenger enquiry in under 60 seconds, qualifies the lead, and hands them your booking page. Free forever plan. No card up front.

Built for skincare and medspa owners across the UK
app.costellohq.com/dashboard
Replies today
42+18%
Avg reply
47s-12s
Booking links sent
14+6
Messages this monthLive
1,247 / 3,000
Messages handledLast 12 days

Built for beauty, skin, and aesthetic businesses

Skincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salonsSkincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salonsSkincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salons
< 30 sec
Average reply time
FREE
Join our free plan
24 / 7
Always-on coverage
Integrates with
InstagramFacebook MessengerWhatsApp
How it works

Live in your DMs in 10 minutes.

Three steps. Self-serve in about 10 minutes.

01

Connect Instagram in two clicks

Sign in with Facebook, pick the page linked to your clinic, and Costello is wired up. No code, no Zapier, no plugins.

02

Tell Costello about your clinic

Drop in your services, prices, opening hours, and tone. Costello becomes a brand-voice receptionist your customers can't tell from a human.

03

Every lead is automatically handled

Costello qualifies the lead in 60 seconds and hands them your booking link so they can book themselves. You see a clean transcript in your dashboard. You take it from there.

What you get

Everything a receptionist does.
Starting free.

01

Lives in your DMs, 24/7

Instagram and Facebook Messenger replies in under 60 seconds, every hour of every day. Sundays, bank holidays, the night before Christmas — handled.

02

Qualification on every lead

Runs safety checks like age, pregnancy, and skin conditions so every lead is suitable for the treatment before they ever reach your booking page. You don't get the awkward conversation at the clinic door.

03

Sounds like a real human

Pick the personality and even name your assistant — friendly, clinical, luxe, whatever fits your brand. Edit any pillar at any time and the change goes live instantly.

?
04

Routes the awkward stuff to you

Existing-client complaints, clinical concerns, post-treatment issues — anything that needs a human gets escalated to your inbox immediately. No clumsy bot trying to play doctor.

88%
05

Start for FREE

100 messages a month, forever. Most micro-clinics never leave it. When you outgrow it, upgrade in two clicks. No credit card to start, no contracts, no overage charges.

06

Watch your analytics

A clean dashboard for every lead: who messaged, what they asked, whether they qualified, and where they dropped off. Edit any answer, flip the kill switch, or upgrade your plan from the same place.

Founder portrait placeholderPHOTO TBD
From the founder

I built Costello because I was sick of watching brilliant clinics lose £1k bookings to a 4-hour DM reply.

[PLACEHOLDER — Owen's story goes here. A few sentences about the problem you saw, how you came to build the bot, and what excites you about clinics getting their evenings back. Keep it first-person and human.]

— Owen Costello, founder@owencostello.ai
What clinic owners say

Reviews from real medspas.

What clinic owners say about Costello

It's made my life so much easier. The same questions used to land in my DMs all day long — now they just get answered without me.

Hannah R.
Glow Aesthetics · Manchester

Honestly, it just runs in the background. I forget it's even there until I check the dashboard and see a stack of new bookings.

Priya K.
The Skin Studio · London

Setup was so easy. I expected some painful integration project; instead I had it answering DMs by the end of lunch.

Jess D.
Bare Beauty Rooms · Leeds

It's the out-of-hours thing for me. Enquiries used to sit there overnight; now they get answered while we're closed and I wake up to a fuller calendar.

Sophie M.
Lumière Skin · Edinburgh

I don't think about my DMs anymore — they're just handled. That alone has been worth every penny.

Amara O.
Clinique Privé · Birmingham

It genuinely sounds human. Clients have replied thanking me for the chat. I haven't told them.

Tom W.
Renew Aesthetic Clinic · Bristol

Like having a receptionist who never sleeps, never calls in sick, and never has an off day. Easiest decision I've made for the clinic.

Charlotte F.
Skin & Tonic · Brighton

Can't believe it was up and running in under an hour. Easiest thing I've added to my clinic in years.

Ella T.
The Lash Lab · Glasgow

I run three locations and the DMs used to eat my evenings. Now I have them back — Costello just handles it across all of them.

Rachael S.
Pure Aesthetics Group · Newcastle

It just answers messages while I'm with clients. That's the whole pitch and that's exactly what it does.

Naomi B.
Glow Lab MCR · Manchester

Easy to set up, easy to keep tuned. I love that I can see what people are actually asking and tweak the answers without ringing anyone.

Mia L.
House of Skin · Nottingham

Never feel guilty about a missed message anymore. Knowing every DM gets a reply, even when we're closed — that's the bit I didn't realise I needed.

Becky N.
Velvet Aesthetics · Liverpool
Common questions

The questions everyone asks.

Get started

Automate your DMs today.

Set up in under 10 minutes. Your clinic stops missing leads at 10pm, tonight.

Get started free

Free forever plan · No credit card to start · Cancel anytime