NewAI receptionist for medspas + skin clinics

Stop answering DMs at 10pm.

Your AI receptionist replies to every website chat, Instagram, and Messenger enquiry in under 60 seconds, qualifies the lead, and hands them your booking page. Free forever plan. No card up front.

Get started free→See how it works

Built for skincare and medspa owners across the UK

app.costellohq.com/dashboard

Replies today

42+18%

Avg reply

47s-12s

Booking links sent

14+6

Messages this monthLive

1,247 / 3,000

Messages handledLast 12 days

Built for beauty, skin, and aesthetic businesses

Skincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salonsSkincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salonsSkincare clinicsAesthetic clinicsMed-spasLaser hair removalBeauty salons

< 30 sec

Average reply time

FREE

Join our free plan

24 / 7

Always-on coverage

Integrates with

How it works

Live in your DMs in 10 minutes.

Three steps. Self-serve in about 10 minutes.

Connect your channels in two clicks

Drop a one-line snippet on your site for web chat, or sign in with Facebook for Instagram and Messenger. No code beyond that, no Zapier, no plugins.

Tell Costello about your clinic

Drop in your services, prices, opening hours, and tone. Costello becomes a brand-voice receptionist your customers can't tell from a human.

Every lead is automatically handled

Costello qualifies the lead in 60 seconds and hands them your booking link so they can book themselves. You see a clean transcript in your dashboard. You take it from there.

What you get

Everything a receptionist does.
Starting free.

Lives on every channel, 24/7

Web chat on your own site, Instagram DMs, Facebook Messenger — replies in under 60 seconds, every hour of every day. Sundays, bank holidays, the night before Christmas — handled.

Qualification on every lead

Runs safety checks like age, pregnancy, and skin conditions so every lead is suitable for the treatment before they ever reach your booking page. You don't get the awkward conversation at the clinic door.

Sounds like a real human

Pick the personality and even name your assistant — friendly, clinical, luxe, whatever fits your brand. Edit any pillar at any time and the change goes live instantly.

Routes the awkward stuff to you

Existing-client complaints, clinical concerns, post-treatment issues — anything that needs a human gets escalated to your inbox immediately. No clumsy bot trying to play doctor.

Start for FREE

50 messages a month, forever. Most micro-clinics never leave it. When you outgrow it, upgrade in two clicks. No credit card to start, no contracts, no overage charges.

Watch your analytics

A clean dashboard for every lead: who messaged, what they asked, whether they qualified, and where they dropped off. Edit any answer, flip the kill switch, or upgrade your plan from the same place.

From the founder

It started with my mum's salon.

I'm Owen — a 29-year-old ex-Rolls-Royce engineer who now helps small businesses use AI to take the stress out of running things.

I'd watch my mum grind until 7pm most evenings — payroll, socials, replying to DM after DM. So I built her an AI assistant to take the busywork off her plate. It gave her back over 10 hours a week.

Word spread. Soon I was building the same thing for clinics and salons all over — and one complaint came up everywhere: owners were sick of answering the same questionson Instagram and Facebook all day. That's why I'm giving Costello away for free — so you can stop replying to every bloody DM and get back to growing the business.

— Owen Costello, founder@owencostello.ai

Common questions

The questions everyone asks.

Get started

Automate your DMs today.

Set up in under 10 minutes. Your clinic stops missing leads at 10pm, tonight.

Get started free

Free forever plan · No credit card to start · Cancel anytime