Question 1

Will it sound like a robot?

Accepted Answer

No. We spend 30 minutes with you learning your treatments, your pricing, your tone — even how you talk to customers. Your regulars won't know the difference. If they do, we fix it for free.

Question 2

Will it be hard to set up?

Accepted Answer

It takes about an hour of your time. You fill in a 30-minute onboarding form about your business — treatments, pricing, FAQs. Then we jump on a 30-minute call to review it together. We build everything. You don't touch a line of code.

Question 3

What if it says something wrong?

Accepted Answer

You review and sign off everything before it goes live. Nothing gets sent to customers without your approval. If something slips through that isn't right, you tell us and we fix it within 24 hours.

Question 4

Is it expensive?

Accepted Answer

Starts at £29/month — less than the price of a single treatment. A full-time receptionist costs around £24,000 a year. Costello is roughly 95% cheaper — and it works nights and weekends.

Question 5

What if I want to cancel?

Accepted Answer

No contract. Cancel anytime, no questions asked, no fees. We're confident enough in this that we don't need to lock you in.

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